有一次我搭 Lyft 回家，路上塞車，司機一路抱怨 traffic。我當下心裡其實冒出一個很直接的想法：
「塞車，不就是你這份工作的一部分嗎？」
這不是故意要挑剔司機，也不是想放大一段不舒服的搭車經驗。只是那一瞬間，我突然很想搞清楚一件事：當 rideshare 司機接了單之後，交通壅塞到底算不算工作的一部分？如果算，為什麼有些司機還是會把那種不耐煩的情緒丟給乘客？
後來我發現，答案其實沒有那麼單純。因為表面上看起來，司機是在抱怨塞車；但更深一層，他抱怨的可能不是你，也不是這段路，而是背後那套讓人愈開愈焦躁的收入制度。
從乘客角度看：塞車本來就是服務的一部分
對乘客來說，叫車平台本來就是一種付費服務。你輸入上車地點、目的地、接受價格、等待司機接單，整個交易就成立了。
既然司機已經接單，正常人的理解都會是：
- 路線是工作的一部分
- 距離是工作的一部分
- 時間也是工作的一部分
- 塞車，當然也是工作的一部分
乘客不是交通的製造者，也不是道路狀況的決策者。所以如果司機一邊開、一邊讓你感受到「好像是你害他卡在車陣裡」，那種感覺確實會讓人不太舒服。
可是從司機角度看，事情又不是那麼簡單
很多 rideshare 司機真正計算的，不是這一趟賺多少，而是：「我這一個小時到底賺多少？」
對很多司機來說，平台給的報酬雖然會看里程和時間，但時間增加所帶來的補償，常常沒有一般乘客想像中那麼高。原本 15 分鐘能跑完的一段路，如果因為塞車拖成 35 分鐘，司機收入也許只多一點點，但他卻少跑了一兩單。
這時候他感受到的，不是「這單比較辛苦」，而是：「我的時薪被吃掉了。」
所以有些司機抱怨 traffic，真正不爽的並不是乘客本人，而是這種制度下的現實：車還在動，但效率很差；時間一直過去，但收入沒有等比例增加；油錢、保養、折舊還是自己扛；情緒成本也沒有任何補貼。
所以，乘客需要不好意思嗎？
不用。
你不需要因為塞車而對司機感到愧疚，因為那不是你造成的，也不是你控制的。你只是正常使用一個已經成立的付費服務。
但與此同時，你可以理解對方為什麼煩，但不必替他的情緒買單。
💡 想要獲取更多實務經驗分享嗎？
如果您正處於類似的情境——例如租務糾紛、跨州搬遷與保險規劃、工作與職涯選擇、或制度與合規相關決策——
與其獨自摸索，不如聽聽過來人的實戰經驗整理。
我提供一對一的深度經驗諮詢，協助您釐清選項、避開常見陷阱，節省寶貴的時間與金錢。
- 初次快速溝通（15 分鐘）：免費（僅用於初步需求確認與是否適合，不提供具體建議）
- 深度經驗諮詢：$75 / 45 分鐘（涵蓋租務經驗、工作與商業決策思考、跨州制度與保險合規方向整理）
- 預約方式：info@purserservices.com
聲明：本人非執業律師。所提供之內容僅為個人經驗分享與一般性商務諮詢，
不構成法律、醫療、保險或投資建議。
One day, I was taking a Lyft ride home, and the driver kept complaining about traffic the entire way. My first reaction was very simple:
“Isn’t traffic just part of the job?”
I was not trying to be harsh, and I was not trying to magnify an uncomfortable ride. But in that moment, I genuinely wanted to understand something: Once a rideshare driver accepts a trip, isn’t traffic part of the business? And if it is, why do some drivers still make passengers feel like they are somehow part of the problem?
Later, I realized the answer is not as simple as it seems. On the surface, the driver is complaining about traffic. But underneath that, what they may actually be frustrated with is not the passenger, and not even the road itself, but the payment model behind the job.
From the passenger’s point of view: traffic is part of the service
From a passenger’s perspective, rideshare is a paid service. You enter your pickup location, destination, accept the fare, and wait for a driver to take the request.
Once the driver accepts, most people naturally assume that:
- The route is part of the job
- The distance is part of the job
- The time is part of the job
- Traffic is also part of the job
Passengers do not create traffic, and they do not control road conditions. So when a driver complains in a way that makes the passenger feel responsible for the delay, it can feel uncomfortable and unfair.
From the driver’s point of view: the math feels different
Many rideshare drivers are not really thinking, “How much am I making on this ride?” They are thinking: “How much am I making per hour?”
And that is where traffic becomes frustrating. For many drivers, extra time often does not increase earnings very much. A ride that should take 15 minutes can turn into 35 minutes, with only a small increase in pay.
What they really feel is: “My hourly earnings are getting crushed.”
So when drivers complain about traffic, what they are often reacting to is this reality: the car is still moving, but inefficiently; time keeps passing, but pay does not rise proportionally; gas, maintenance, and vehicle wear still come out of their own pocket.
So, should the passenger feel bad?
No.
Passengers do not need to feel guilty about traffic. They did not create it, and they cannot control it. They are simply using a paid service that the driver already agreed to provide.
At the same time, you can understand why the driver is frustrated without taking responsibility for their emotions.